At the initial stage of the University activity, the IT Directorate and the Library Directorate were founded in 2010 as structural divisions of the university.

The IT Directorate performed works on implementation of new information technologies to the university, development of new and upgrading of available software tools as well as their implementation into production process. The main function of the Library Directorate was to establish the library in accordance with international standards for university libraries.

In 2011 due to the directorates’ development and enhancement, it was decided to reorganize them to separate legal body - Nazarbayev University Library and IT Services Private Entity.

In 2013, it was decided to include the IT-NMH Directorate as a part of the Entity in order to render services on JSC “National Medical Holding” Medical Clinics (University organizations) IT infrastructure maintenance and support. In 2016, IT-NMH Directorate was reorganized to IT-Medical Service Directorate.

Currently,  the main functions of the entity is shared among three directorates– Library Directorate, IT Directorate and IT Medical Service Directorate - each of which consists of its own Services.